EASY RETURNS POLICY OF ROMANO NX:
We offer our customers a simple, hassle-free, Reverse Pick-up policy. Our customers are valued not only at the time of sale but also through the subsequent stages of Returns & Refunds. Our policy is thoughtfully designed to ease up the process, save time and make you feel reassured about your order.
If you are not satisfied with a product that you have purchased on the Romano nx website, you have an option to raise return request within 7 days from the date of delivery.
Visit our "TRACK YOUR ORDER" Page.
Search by your Order ID or AWB.
Click the "REQUEST RETURN" link given below Order Status.
Fill the details.
Our courier partner will pick up product from you within 4 business days from the date of request. This service is free for all our customers.
Please ensure that the product is returned with its original packing, box (if any), tags, bill and any other material that came along with the product. The returned product must be in unused, unworn, unwashed, undamaged and in a salable condition as we cannot issue refunds for products that show signs of use.
If these steps are taken, entire purchase amount will be refunded to your bank account. Once we receive the return product at our facility; it will take us 10-15 business days to process and initiate a refund. Refunds will be credited to your bank account.
You can track status of return product on Track Your Order Page. Just add Prefix R_ to your Order id and track return product i.e. If your Order id is 12345 then search R_12345 to get status of return product.